Microsoft-powerpoint Remote- und Homeoffice Jobs

About Our Client

Our client is on a mission to inspire and engage people in lifelong health, one step at a time.

We are in a phase of rapid growth and seeking a Customer Success Manager to assist in the onboarding, implementation, and management of new Enterprise customers.

The Customer Success Manager will be responsible for nurturing relationships between the hiring company and a portion of its client partners. This entails overseeing implementation projects, identifying up-sell opportunities, managing renewals, collaborating with various internal teams, and contributing to the development of best practices. Collaboration and hands-on teamwork are core elements of our company culture.

As the main point of contact and representative of the hiring company, your key responsibilities will include:

• Cultivating and managing enduring, strategic client relationships
• Availability to work within EST, MST, or CST time zones
• Leading strategic planning and progress monitoring to ensure effective client relationships
• Coordinating with internal teams and client partners for technical integrations, business decisions, and marketing initiatives
• Formulating account strategies, identifying growth opportunities, and ensuring customer satisfaction
• Engaging clients with data-driven stories and fostering a collaborative accounts team

Preferred Qualifications:

• A bachelor’s degree and a minimum of 6 years of relevant professional experience
• Proficiency in project management and post-sales implementation alongside technical teams
• Experience encompassing various company sizes from startup to Fortune 50, in industries like manufacturing and retail
• Background in field sales or account management focusing on up-sell, cross-sell, and renewals
• Prior success in managing complex projects, utilizing data for decision-making

Skills and Competencies:

• Communication: Strong ability to represent the hiring company effectively
• Organization: Proficient in managing multiple tasks and information effectively
• Presentation: Skilled in delivering presentations to diverse audiences
• Emotional Intelligence: Capable of navigating situations beneficially for all parties involved
• Problem Solving: Demonstrated creativity and adaptability in overcoming challenges
• Drive: Proactive attitude in meeting client and company needs
• Teamwork: Committed to achieving collective goals through collaboration
• Judgment: Exceptional decision-making capabilities

Experience with various software tools such as Salesforce, Excel, PowerPoint, and Google Suite is preferred.

Additional Qualifications:

• Exposure to traditional large companies and their challenges
• Familiarity with chronic disease prevention, the US healthcare system, digital health, and startup environments

Salary Ranges

• California, New York State, and Washington State: $147,600 - $177,000
• Colorado: $135,840 - $162,300

Benefits:

• Competitive salary with an annual bonus
• Stock options
• Remote work culture
• Generous parental leave
• Health, dental, and vision insurance with above-market contributions
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!