Details zum Jobangebot
Description
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Receive, prioritize, document, and process IT Help Desk support tickets.
- Respond to inquiries and requests for assistance from users.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist with user account management, password resets, and access control.
- Coordinate investigations to resolve information system issues.
- Conduct research to understand, explain, and resolve technology issues.
- Communicate updates to users who have been or may be affected by a problem.
- Initiate onboarding procedures for new users into the system.
- Ensure response times are quick and effective to appropriately resolve requests.
- Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
- Support IT team in shared goals and initiatives.
- Other duties as assigned by leadership.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Strong understanding of computer systems, networks, and troubleshooting methodologies.
- Proficiency in diagnosing and resolving software, hardware, and network issues.
- Familiarity with ticketing systems and remote support tools is a plus.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- High level of integrity, accuracy, and dependability
- Ability to handle confidential information with discretion
- High proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
