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Hybrid Associate Digital Transformation Specialist - Hybrid

Unum · Columbia, SC · United States Of America · Hybrid

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When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
  • All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

Unum has an exciting Associate Digital Transformation Specialist opportunity. This is an entry level role within Unum's Digital Transformation Organization. This individual will contribute to the identification of opportunities to improve existing business processes through the use of emerging digital technology. The role will provide data driven analysis in support of their peers or manager which will help inform strategic digital opportunities for an assigned organization.

This is a hybrid opportunity out of our Portland, Maine, Chattanooga, TN, Columbia, SC and Atlanta, GA campuses requiring 2 days per week on site.

Job Specifications
  • Bachelors degree, strongly preferred or equivalent relevant business experience.
  • This role is associate level role, and typically has zero to two years of related experience.
  • Understanding the customer journey, Agile methods, and process improvement is desireable.
  • Takes a logical, analytical approach to problem solving and pays close attention to detail
  • Self motivated and results oriented
  • Demonstrates strong focus on quality delivery and delighting customers; holds self to high standards of delivery
  • Demonstrates strong oral and written communication skills.
  • Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
  • Ability and drive to learn

Principal Duties And Responsibilities
  • Excellent communication, presentation, collaborative partnership and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels to identify specific business opportunities or to address business needs or problems and help build effective solutions.
  • Conduct quantitative and qualitative analysis and recognize trends as well as existing internal processes.
  • Participate in project management activities with a focus on utilizing data driven analysis to drive outcomes that will improve customer experience and operational readiness for digital solutions. Connect engage with customers at key points on the customer journey.
  • Embrace learning opportunities and willingness to learn and be coached in digital acumen.
  • Understanding Voice-of-the Customer (VOC); identifies opportunities through surveys, customer interviews and focus groups. Will leverage digital based technology solutions to improve business performance and improve CSAT.
  • Collaborates closely with Product Owners, IT professionals and business area SME’s.
  • Focused on digital solutions, emerging trends in digital technology solutions.

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$52,000.00-$96,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum