Sql Remote- und Homeoffice Jobs

About Our Client

The hiring company is on a mission to make payments safer and easier for everyone. They started with a consumer product that helps people spend more safely using virtual payment cards. Subsequently, they launched a simple, modern API to make their payment and card issuing infrastructure available to other startups, fintechs, and brands. Today, that infrastructure is known as the hiring company and it powers billions of dollars in payments for some of the most innovative companies in the world.

Our client is a remote-first organization with a distributed team and an office in New York. This means that if you want to work remotely, you can! If you prefer to work in the office or fully in-person, you have that option too! They have raised $100M+ from top-tier investors including Index, Bessemer, Stripes, and Tusk Venture Partners, with a recent Series C that will support their scaling efforts.

About The Role

Our client is seeking a Senior Customer Success Manager to support customers in building and scaling card programs on their platform. The selected individual will serve as the primary point of contact for customers, collaborating with key stakeholders (ranging from developers to founders and executives) on scaling, strategy, and product expansion.

What You'll Do:

• Own the overall relationship and account strategy for a portfolio of enterprise customers
• Develop a deep understanding of customers’ business goals by fostering trust and cultivating meaningful relationships among key stakeholders
• Identify and implement opportunities for revenue growth, upsell, and cross-sell activities with accounts
• Maintain active relationships with customers, including proactively addressing business and technical challenges and acting as an internal advocate
• Collaborate cross-functionally within the hiring company to enhance their product, customer experience, and internal processes (Product, Engineering, Support, Operations, Partnerships, Finance, Legal, etc)
• Conduct business reviews with customers to evaluate customer health and satisfaction, review performance, assess their requirements, and present new product features and growth possibilities
• Key performance metrics include revenue growth, customer satisfaction, and retention

What You Bring:

• Experience in the fintech industry
• 5+ years of client-facing experience, preferably in a high-growth environment
• Technical proficiency is advantageous (proficiency in SQL, APIs, and data analysis is preferred)
• Strong communication and consultative skills
• Demonstrated success in managing and expanding accounts
• Project management skills and the ability to handle multiple customers and priorities
• A strategic, collaborative, results-oriented, and analytical approach

Salary Range

$100k - $130k + Variable Compensation

Benefits:

• Health, vision, and dental insurance
• Unlimited PTO
• 401(k) match
• Life Insurance and AD&D policy
• 3% cashback on all Privacy purchases