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Hybrid Digital Product Analyst

Banner Health  ·  Arizona, Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Hybrid

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Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Information Technology

Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them. Apply today, this could be the perfect opportunity for you.

Becker’s Healthcare recently honored Banner as one of 150 top places to work in health care for 2023, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

This role is remote with a Monday-Friday 8am to 5pm schedule. In this position you will coordinate and perform analysis of data and dashboard building to support Digital Business products. Your ability to present complex data in a visually compelling and understandable manner to stakeholders is vital in this role.

This position will primarily be focused on analyzing data and building reports per leadership’s request. PowerBI is a must and SQL is a must.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0

As a valued and respected Banner Health team member, you will enjoy:

  • Competitive wages
  • Paid orientation
  • Flexible Schedules (select positions)
  • Fewer Shifts Cancelled
  • Weekly pay
  • 403(b) Pre-tax retirement
  • Resources for living (Employee Assistance Program)
  • MyWell-Being (Wellness program)
  • Discount Entertainment tickets
  • Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Position Summary

This position serves as the primary coordinator for prototyping, developing, and creating digital products and services in support of Banner’s reinvention. This position is responsible for assimilating information from a variety of sources and supporting a strategy and product roadmap to deliver engaging and meaningful digital experiences that produce real value for consumers and the organization. This position works collaboratively with team to proactively identify, communicate and implement strategic frameworks and systems to improve digital experiences and delivery.

Core Functions

  • Facilitates cross-functional product teams through process of clarifying requirements and delivery expectations with clinical, operational, and business stakeholders. Supports initiation and execution of continuous improvement efforts in coordination with research and deployment teams to optimize digital extension and transformation of services.
  • Coordinates and performs audits of key functions to ensure data and process integrity; initiates resolution of identified issues and monitors measures to ensure that improvements are maintained.
  • Collaborates with design team members to define and implement innovative solutions for the product direction and consumer experience. Partners with clinical and operational staff to understand and communicate detailed requirements in a meaningful and actionable fashion.
  • Provides operational support and oversight of analysis and design of processes and digital products. Supports operations management and improvement activities including design, implementation of improved operations and assessment of change.
  • Acts as a resource to Banner on best practices for digital customer solutions as evidenced in other industries and in other healthcare organizations. Keeps current on emerging digital technologies and digital adoption and engagement trends. Uses knowledge of current technologies and trends to help Banner’s digital product roadmap. Serves as Voice of the Customer in the digital space. Collects and measures key product metrics against goals and operational KPIs. Uses data to inform decisions and the product roadmap.
  • This position supports system-wide responsibility for product development and management through all stages from creation through continuous lifecycle management and improvements in support of the organization’s reinvention. This position functions under minimal supervision, requires critical thinking skills, and maintains effective communication on project status with various stakeholders and ensure timely, accurate and efficient reporting of data and processes. Position will interact with all levels of Banner leadership and personnel, outside organizations and vendors.

Minimum Qualifications

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field.

Requires a strong knowledge of digital product management throughout the product lifecycle, from inception of ideas to continuous product improvement as demonstrated through a minimum of two years of relevant experience. Demonstrated critical and creative thinker as evidenced by a portfolio of high-value digital projects, products and solutions. Must have a proven track record of successfully leading change with positive outcomes. Must have proven experience delivering operational, technical and business solutions and experience with process improvement and managing the organizational impact. Must also possess strong communication, collaboration and presentation skills, as well as the ability to negotiate and maintain relationships with diverse internal and external contacts and stakeholders.

Preferred Qualifications

Background in healthcare services, especially delivery solutions in complex, matrixed delivery environments is advantageous but not required.

Additional Related Education And/or Experience Preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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