Homeoffice Product Support Specialist
Dice · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
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Immediate need for a talented Product Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.. Please review the job description below and contact me ASAP if you are interested.
Job ID:24-18898 Pay Range: $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:
- Assist with administering the Learning Management System and providing input on LMS replatform.
- Provide customer care, responding to and escalating inquiries.
- Provide reporting and analytics.
- Ensure that data security, privacy and governance procedures are followed.
- Escalate issues and risks to management as appropriate.
- Identify digital maintenance needs and coordinate updates for content of courses.
- Submit and track requests for web/ digital marketing team.
- Support operations, including for CreditSmart Coach training program for housing industry professionals.
- Administer collaboration sites/ Teams channels.
- Assist with business validation of User Acceptance Testing.
- Track updates in change management log.
- Coordinate with digital Product Owner on enhancements, continuous improvement and escalations requiring software vendor support.
- Experience with working in software systems, analyzing data, providing reporting, supporting products, and providing customer support.
- Spanish language proficiency is required.
- Team player, detail-oriented, responsive, follows directions, takes initiative, high level of integrity, tech savvy.
- Key Skills: Ad hoc reporting, Excel, Customer care, Spanish language proficiency.