Homeoffice Customer Success Manager - East
Swooped · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
Details zum Jobangebot
About Our Client
Our client is on a mission to inspire and engage people in lifelong health, one step at a time.
We are in a phase of rapid growth and seeking a Customer Success Manager to assist in the onboarding, implementation, and management of new Enterprise customers.
The Customer Success Manager will be responsible for nurturing relationships between the hiring company and a portion of its client partners. This entails overseeing implementation projects, identifying up-sell opportunities, managing renewals, collaborating with various internal teams, and contributing to the development of best practices. Collaboration and hands-on teamwork are core elements of our company culture.
As the main point of contact and representative of the hiring company, your key responsibilities will include:
- Cultivating and managing enduring, strategic client relationships
- Availability to work within EST, MST, or CST time zones
- Leading strategic planning and progress monitoring to ensure effective client relationships
- Coordinating with internal teams and client partners for technical integrations, business decisions, and marketing initiatives
- Formulating account strategies, identifying growth opportunities, and ensuring customer satisfaction
- Engaging clients with data-driven stories and fostering a collaborative accounts team
Preferred Qualifications:
- A bachelor’s degree and a minimum of 6 years of relevant professional experience
- Proficiency in project management and post-sales implementation alongside technical teams
- Experience encompassing various company sizes from startup to Fortune 50, in industries like manufacturing and retail
- Background in field sales or account management focusing on up-sell, cross-sell, and renewals
- Prior success in managing complex projects, utilizing data for decision-making
Skills and Competencies:
- Communication: Strong ability to represent the hiring company effectively
- Organization: Proficient in managing multiple tasks and information effectively
- Presentation: Skilled in delivering presentations to diverse audiences
- Emotional Intelligence: Capable of navigating situations beneficially for all parties involved
- Problem Solving: Demonstrated creativity and adaptability in overcoming challenges
- Drive: Proactive attitude in meeting client and company needs
- Teamwork: Committed to achieving collective goals through collaboration
- Judgment: Exceptional decision-making capabilities
Experience with various software tools such as Salesforce, Excel, PowerPoint, and Google Suite is preferred.
Additional Qualifications:
- Exposure to traditional large companies and their challenges
- Familiarity with chronic disease prevention, the US healthcare system, digital health, and startup environments
Salary Ranges
- California, New York State, and Washington State: $147,600 - $177,000
- Colorado: $135,840 - $162,300
Benefits:
- Competitive salary with an annual bonus
- Stock options
- Remote work culture
- Generous parental leave
- Health, dental, and vision insurance with above-market contributions
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!