Hybrid Training Coordinator

We are seeking candidates for our open Training Coordinator position in Austin, TX (Hybrid)

What can you expect?

• A Training Coordinator collaborates with Training Facilitator s to ensure training programs are engaging and running smoothly. They maintain training records, prepare reports, and export data on training activities and results. They also suggest improvements in new programs and troubleshoot issues to duties in their role, as they arise on-site.
• Training Coordinator(s) communicate with participants and assist with developing the most effective approaches to ensure organization and management of department information. They book classrooms and ensure they are correctly set up while handling and are present with Instructors at the start of training classes to ensure a smooth launch. They also review reports on training activities and results to ensure the appropriate Operations Leaders receive communications in a timely manner.
  
  

What is in it for you?

• We are seeking candidates for an entry-level position within Training & Development. Our ideal candidate will have a strong background in administration and be confident in supporting training department needs. The focus of the role is to work alongside trainers in the department to facilitate the administration and organization related to training activities.
• In addition, this role provides an opportunity to develop a career the training field during an exciting time of transformation. This position(s) will be based in our Austin Center of Excellence office and will be a part of an established and experienced Training & Development department.
  
  

We will Count on you to:

• Collaborate with Training Facilitators in the Training and Development department to ascertain their needs for training administration.
• Responsible for scheduling training locations for new hire class, workshops, lunch and learns, etc.
• Confirm booking of internal training rooms and manage the training schedule.
• Send out training invitations to relevant team members and workflow supervisors/managers.
• Order supplies and materials while maintaining a steady inventory required for facilitation of Colleagues.
• Keep track of the training matrix to ensure training does not lapse or become outdated. Make recommendations when scheduling conflict occurs.
• Keep Colleague training information up to date on reports, rosters, and department trackers.
• Monitor the Training Request Inbox and act as the department liaison to determine the prioritization of request submitted to the Training & Development team.
• Ensure a well-organized filing system of training information is maintain in the resources created by the department.
• Take part in developing and implementing training programs.
• Attend, take notes, and send recaps for all Training & Development meetings.
  
  

What you Need to Have:

• Strong Microsoft Office proficiency: Excel, PowerPoint, Word, and Outlook.
• Knowledge on creating meeting agendas, Outlook organization, scheduling of classrooms.
• Exceptional organizational skills: you’ll work on multiple assignments each with varying stake owners and priorities.
• Strong verbal and written communication skills: you’ll collaborate with every workflow from Colleagues to Senior Managers who are on site and remote, so the ability to communicate effectively is vital.
• Strong public speaking skills. This role will provide augment support to instructors who may require assistance with classes or workshops.
• Strong problem-solving skills with the ability and aptitude to conduct research to collaborate with members of the department for resolution.
• Exceptional time management skills. Although this role is highly collaborative, your work is also self-directed so you’ll need to effectively manage your time.
• Discipline to mono-task or switch-task to meet deadlines. This is essential to guarantee we’re providing excellent customer service to those we support and offer extended services.
• Attention to detail is critical to ensure we’re providing accurate information to our members of the operations team.
• Knowledge or strong desire to learn - How to gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training. Training and Development will schedule internal workshops to develop this skill.
• Knowledge or strong desire to learn skills in the Instructor Led Training (ILT) field – This role is the start to a training professional career. Our candidate will deliver segments of training, execute class ice breakers, and co-facilitate designated parts of the class. Training and Development will schedule internal workshops to develop this skill.
  
  

What Makes You Stand Out?

• Experience as an administrator, meeting organizer, or HR assistant.
• Strong attention to detail
• Knowledge of office procedures
  
  

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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