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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, encouraging the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. Our vibrant and diverse community plays a crucial role in our success, encouraging collaboration, knowledge-sharing, and continuous improvement.

The Trailblazer Community Team is looking for a Community Coordinator to help engage and support our dynamic and growing customer Community. We have more than 3M+ community members who are passionate about our product and every one is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer, and make meaningful connections to change their career and lives. If you are a driven self-starter with excellent communication skills, a curiosity about relationship-building, and a genuine passion for community development, we want to hear from you!

Key Responsibilities

As Community Coordinator, you will be responsible for:

• Providing quick and outstanding community leader & member support
• Completing engagement initiatives to growth and strengthen our community
• Crafting and leading reports/dashboards on community and program engagement and growth
• Reviewing group applications and supporting the onboarding and offboarding process
• Prioritizing community support tickets
• Work closely with Operations and offshore support team on managing and resolving support cases
• Slack Community moderation including answering questions, resolving conflicts, and escalating issues
• Reporting on community and leader trending topics and gauging overall sentiment
• Supporting reimbursements as needed
• Sending and updating documentation to new Community Group Leaders and Salesforce MVPs
• Providing support for the community experience at Salesforce events including Dreamforce, TrailheaDX, Salesforce World Tours, etc.
• Supporting Community Team & Community Conference Organizers to plan and manage events
• Crafting and deactivating new community users (both internal and external)
• Working with the Community Team for overall program support needs
• Managing administrative community program processes
  
  

Required Skills

• Passionate about being a customer advocate
• Strong communicator and writer
• Master multi-tasker
• Detail oriented with an innovation mindset
• Customer/community support experience a plus
• Event management experience
• Fantastic interpersonal skills and great listener
• Willing to go the extra mile to serve our customers
• Great at meeting deadlines
• Calm under fire and have a thick skin
• Good technical understanding and can pick up new tools quickly
• Team player, but willing to take charge
• Chameleon and can adapt to an ever-changing organization
• Always looking to be the best-in-class
• Baseline knowledge of the Salesforce platform a plus
• Ability to travel
• BA/BS
  
  

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.