Homeoffice Customer Success Consultant
Bullhorn · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
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Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
About The Role
Reporting to our Manager, Customer Success, the Customer Success Consultant will be responsible for working with partners with customers to drive active use and value realization of the technology solution. It is important that Customer Success Consultants eagerly understand the business climate, strategic goals, and internal workflows of the customers we serve. A Bullhorn Customer Success Consultant acts as a trusted partner to our customers; building positive relationships, education, and overall support to improve adoption and optimization of our products.
A typical day will include...
- Deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
- Identify areas of opportunity to improve adoption, usage and engagement with our products/solutions
- Review customer metrics to gain a deeper understanding of account health, drawing conclusions, identifying trends, and potential risks factors, to proactively drive value conversations with customers
- Partner with cross-functional account teams on engagement strategies and align on activities to increase revenue & retention.
- Communicating with customers on ongoing issues, exploring appropriate sources of information throughout the organization for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issues
- Maintain up-to-date knowledge of Bullhorn products, solutions and technology stack; capable of articulating business value
- Drawing insight and themes from customer feedback, raising awareness to product teams and others in the organization for potential product roadmap opportunities
- You have 2+ years in a client-facing role, managing a portfolio of customers ranging in size and scope
- You have excellent problem-solving skills, with a track record of identifying issues, solving them quickly and well, and knowing when to rely on internal resources to assist.
- You are capable of building relationships with clients and internal partners across all levels of the organization
- Have the ability to partner cross functionally to ensure alignment across teams
- You are comfortable working in an environment of high growth, ambiguity and complexity of diverse product lines
- You take strong initiative and have the ability to work in a self-directed environment with a "can do" attitude and growth mindset.
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Vacation
- Mental health benefits (EAP & 98point6)
- Full Access to LinkedIn Learning
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
