Hybrid Operations Specialist I, Promotions
InComm Payments · Atlanta, GA, Vereinigten Staaten Von Amerika · Hybrid
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OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .
About This Opportunity
InComm Incentives seeks to help our clients create innovative and differentiated loyalty solutions to enhance their relationships with their customers and we are looking for someone to join our Promotions Team. This position supports the promotion relationships with clients and vendors. If you have a genuine interest in helping people, understanding how things work and enjoy problem solving, this role may be for you!
Benefits of joining our team:
- Opportunity to solve interesting and challenging problems within a growing industry
- Collaborative and supportive environment
- Community of strong professionals
- Opportunities for career growth
- Daily Tracker updates
- Promotions alerting
- Brand Approval communication
- Quarterly Business Review PowerPoints
- Maintaining documentation on the SharePoint for other team(s)
- Invoice review
- Promotions troubleshooting
- Attend Team Meetings, 1 on 1’s, & Channel calls
- Compile weekly promotional set up details for submission
- Send out weekly promotional set up email to the Ops team
- Run End of Month Report in Salesforce and pull totals in Power BI to share promotional progress with the team
- Submit new promotional SKU requests for setup
- Meet with Accounting to review any large reporting variances as needed
- Share totals with the account management, product ownership and partner billing teams
- Monthly IDS cut report, Monthly Ops Error Report
- Confirm client approval for scheduled promotions and validate no additional creative is needed
- Work with marketing team on any creative needed in upcoming promotional launches
- Marketing creative submissions
- Create Salesforce Opportunity and route to Implementations Team for completion
- End of Month SKU removals
- Peer Review of promotional setup
- Other tasks as assigned
Basic Qualifications
- Client and customer facing communication experience preferred.
- Associates, BA, or BS degree preferred.
- Proficient in Microsoft Office suite including Excel, Word, PowerPoint, and Outlook.
- Experienced working with Customer Relationship Management software desired.
- Ability to work with internally developed systems.
- Ability to multitask and successfully manage competing priorities
- Experience in customer loyalty a plus.
- Strong commitment to customer service.
- Positive and upbeat demeanor.
- Excellent communication skills.
- Must enjoy problem solving.
- Must find satisfaction in helping others.
- Strong interest and aptitude towards technology and documentation
- Knowledge of loyalty programs and call center experience a plus
- Project Management experience
- This position is eligible for the Employee Referral Bonus Program - Tier I
