Homeoffice Renewal Administrator
Microsoft · Wien, Wien · Austria · Remote
Details zum Jobangebot
We are seeking a Renewal Administrator to join our Renewal Operations Team.As a Renewal Administrator you will manage the renewals for our service contracts. This involves communicating with clients, ensuring timely renewals and resolving any issues that may arise during the renewal process. You will play a crucial role in maintaining customer satisfaction and revenue continuity for the organization.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Commercial responsibility for international service contracts
- First point of contact for partners and customers regarding service contracts and renewal related questions
- Close cross-divisional collaboration with sales teams and other departments
- Creation of quotations and service renewal offers for customers and partners
- Processing of incoming orders in close cooperation with partners and customers
- Data preparations for maintenance & subscription invoices
- Ongoing service business forecasting and “close the gap”-discussions
- Creation of on-demand reports in IB and support related activities
Required Qualifications:
- Bachelor’s degree in business, Operations, Finance or related field AND established work experience in contract renewal
- OR equivalent experience.
- Business level fluency to read, write and speak German and English
- Excellent communication skills
- Detail-oriented with a focus on accuracy
- Good knowledge of MS Office tools (Excel etc.)
- Proactive and independent way of working
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.