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Hybrid Customer Service Rep II

LexiCode  ·  Deerfield, IL, Vereinigten Staaten Von Amerika · Hybrid

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About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Title: Customer Service Rep II (Requisition Id 29194)

Job Type: Full-Time Regular (40 Hours per week)

Location: ONE BAXTER PARKWAY, DEERFIELD, IL, 60015

Shift timing: 8:00 am to 5:00 pm

Pay: $23.00 per hour. (Bi-Weekly)

Pay Disclosure

“The pay range for this position starts at $23.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

Job Summary

As an Administrative Assistant/Corporate Meeting Center Coordinator, you will play a pivotal role in ensuring the smooth operation of the corporate meeting center and providing comprehensive administrative support. Your primary responsibilities will include managing the corporate meeting center, answering phones, and providing coverage for the receptionist as needed. The ideal candidate will be highly organized, possess excellent communication skills, and thrive in a fast-paced corporate environment.

Please Note Special requirements will include and are not limited to the following:

You need to Have a Valid Driver’s License.

The work schedule generally consists of 40 hours per week, which may include on-call status, evenings, and/or weekends.

Responsibilities

Customer Service Work in Corporate meeting center, answer phones, float to cover receptionist and other areas. Check reservations, contacting the IT department if any issues with audio/visual, create daily schedule of rooms booked. Head off any conflicts with booking of rooms.

Corporate Meeting Center Management

Coordinate and schedule meetings, conferences, and events in the corporate meeting center.

Ensure meeting rooms are properly set up, equipped, and prepared for each event.

Manage reservations and inquiries regarding meeting center availability.

Maintain meeting center facilities, ensuring cleanliness and functionality at all times.

Coordinate catering services and other logistical arrangements for meetings and events.

Administrative Support

Answer and direct incoming calls, providing courteous and professional assistance.

Greet and assist visitors, ensuring a positive experience upon arrival.

Handle incoming and outgoing mail, packages, and deliveries.

Maintain office supplies inventory and place orders as needed.

Assist with various administrative tasks, including data entry, filing, and document preparation.

Receptionist Coverage

Float to cover the reception desk during breaks, lunches, or absences.

Welcome and direct visitors, clients, and employees.

Manage access control systems and visitor badges.

Handle inquiries and provide information about the company and its services.

Ensure the reception area is tidy and presentable at all times.

Communication And Coordination

Communicate effectively with internal teams and external stakeholders regarding meeting center logistics.

Collaborate with facilities management and IT departments to address any issues or requests related to the meeting center.

Provide timely updates and reports on meeting center usage and activities.

Qualifications

Must be 21 years or older.

High school diploma or equivalent; associate or bachelor's degree preferred.

Friendly, outgoing, good communication skills both speaking and handwritten

Experience as a Receptionist and Administration coordinator and other areas.

Proven experience in administrative support or office coordination roles.

Excellent organizational and time management skills.

Strong interpersonal skills with the ability to interact professionally with individuals at all levels.

Proficiency in Microsoft Office suite (Word, Excel, Outlook).

Ability to multitask and prioritize tasks effectively in a dynamic environment.

Attention to detail and accuracy in all work tasks.

Flexibility to adapt to changing priorities and responsibilities.

Previous experience in event coordination or facilities management is a plus.

Prior Helpful Experience May Include

Administration assistance, Receptionist, Corporate meeting coordination, customer service.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
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