Remote Help Desk - REMOTE
Dice · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
Details zum Jobangebot
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!Our client is looking for a Help Desk Support on a 11-month contract in Memphis, TN.
Join over 20,000 employees at this global company specializing in technology-enabled claims and risk management solutions. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liability, property, disability, and absence management.
You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 11 Months
Required Skills & Experience
- High School Graduate/GED.
- 3 years of computer systems related experience or equivalent combination of education and experience required to include 2 years propriety software support experience and 1 year Windows operations system troubleshooting experience.
- Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
- Strong oral, written and business communication skills.
- Analytical, interpretive, and decision-making skills.
- Strong organizational skills.
- Excellent interpersonal and customer service skills.
- Excellent negotiation and conflict resolution skills.
- Strong stress and time management skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
- Associate Degree in Computer Technology field.
- JURIS or claims management application experience.
- Provide basic IT systems support to end users on a variety of computer system issues.
- Respond to telephone calls, email, and technical support requests and to document, track and monitor issues ensuring a timely resolution.
- Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers.
- Provide status and follow-up information to internal or external customers.
- Escalate calls to the appropriate departments.
- Document customer issues in call tracking system timely and accurately.
- Assist real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
- Keep current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
- Provide support after hours via on-call cell phone.
- Perform other duties as assigned.
- Support the organization's quality program(s).
