Homeoffice Call Center Representative - Roadside Assistance - Remote
Talentify.io · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
Details zum Jobangebot
Employer Industry: Roadside Assistance ServicesWhy Consider This Job Opportunity
- Starting at $18.85 per hour (Plus weekend shift differential of 10% = $20.74 per hour)
- Full-time Afternoon/Evening Shifts including weekends and some holidays
- Growth and advancement opportunities
- Extraordinary medical/dental/vision/life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
- Maintain a compassionate and composed demeanor, especially during high-intensity calls
- Relay critical information to the internal and external teams to expedite the dispatching process
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
- Prior customer service experience. Call Center experience is preferred
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent communication skills, both verbal and written
- Empathy and a strong desire to help those in distress
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
- Bilingual skills, especially in Spanish, are a plus
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
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