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About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About The Role
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.
Rippling is looking for an Operations Specialist to support our EDI operations. In this role, you will be responsible for configuring, debugging, and maintaining client-level configurations and assisting in resolving any errors returned from multiple insurance carriers. This role will require significant engagement across insurance carriers, customers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
Please note: This is a 1-year contract position with the ability to move to full-time.
What You Will Do
- Own end-to-end setup of new EDI implementations and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling and discrepancy resolution
- Act as the primary point of contact with insurance carriers and customers to resolve issues related to EDI transactions
- Identify process gaps and areas where improvements can be made
- 3+ years of experience in a EDI file transmissions and enrollment/member eligibility management
- Experience with files 834 and 837 preferred
- Strong communication skills (written and verbal)
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
- Strong research and process development skills
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
52,500 - 91,875 USD per year(US Tier 1)
47,250 - 82,688 USD per year(US Tier 2)
44,625 - 78,094 USD per year(US Tier 3)
