Remote Client Services Specialist
R1 RCM · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
Details zum Jobangebot
As our Client Services Specialist, you will help monitor and resolve support tickets to get users added to our application. Everyday you will manage and resolve tickets, support any team projects and document account notes. To thrive you must have customer service experience, able to work within Microsoft Excel and Word and have excellent verbal and communication skills.Responsibilities
- Monitor and resolve a queue of tickets submitted to Application Support by internal and external stakeholders
- Triage and escalate support tickets to the AS Business Analysts as needed.
- Ensure responses to all support tickets, both internal and external, meet or exceed Service Level Agreements (SLA)
- Application configuration including, but not limited to user provisioning and removal, Medicare Base Rate updates, reporting start/stop dates, and general data entry
- Maintain/update Standard Operating Procedure documentation Routine administrative tasks as directed by leadership
- Minimum one year of customer service experience
- Proven experience with Microsoft Excel & Word
- Excellent verbal and written communication skills
- Strong attention to detail and organization skills
- Ability to maintain the highest levels of customer satisfaction and be service-oriented
- Self-starter with the ability to effectively manage their time
- Experience working in a remote environment
- Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results
- Managing an Outlook calendar and shared inbox
- Desire to continue to learn and advance skills in new tools ( Azure DevOps, Power BI, Salesforce, etc.)
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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