Details zum Jobangebot
As our CRM Product Manager, you will be at the forefront of driving our CRM Vision and Strategy, ensuring seamless alignment with our business objectives and reporting to the Head of Customer Interaction. Your primary mission will be to manage our CRM platform to enable the execution of business strategies, delivering top-tier capabilities through CRM. This involves overseeing the team backlog, crafting a comprehensive CRM roadmap, and ensuring alignment with regions and stakeholders. Collaboration will be central to your role, as you partner closely with global and regional teams to translate business strategy into tangible results. Your contributions will be pivotal in shaping the digital future of our company together with your team members.Please submit resume/CV in English.
Find out more here about how you can unleash your full potential at DLL!
Day to Day
- Manage CRM team ensuring clear direction and OKRs.
- Put our customers first and act as a transition partner for a better world.
- Develop and maintain global CRM Vision and Strategy.
- Leverage external perspectives to ensure we continue to thrive in the changing competitive landscape.
- Collaborate with global teams such as Commercial Effectiveness, Customer Experience, Marketing, Operational Excellence and others to enhance partner and customer experience.
- Ensure data accuracy in collaboration with regional teams.
- Monitor and track CRM performance and adoption metrics.
- Create open communication to ensure change vision and goals are clear to all.
- Drive user-centric data strategies to enhance CRM effectiveness.
- Stay updated on digital industry trends and incorporate relevant insights into CRM strategies.
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.
- Bachelor’s degree in relevant field.
- Experience in CRM management or related role.
- Strong understanding of CRM systems and data management.
- Proven track record in developing and executing CRM strategies.
- Excellent communication and collaboration skills, with fluency in English.
- Ability to analyze data and derive actionable insights.
- Strategic thinker with a customer-centric mindset.
- Familiarity with digital industry trends and best practices.
- Agile framework skills, with the ability to prioritize tasks.
- Adaptability and ability to thrive in a fast-paced environment.
- Experience in vendor finance industry.
- Experience working in an international environment.
- Experience with Salesforce CRM.
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our Four Wellbeing Categories Are As Follows
- Connection – Build meaningful connections with other DLL members
- Health – Manage mental, emotional and physical health
- Finance – Provide learning opportunities to help members achieve personal financial health
- Lifestyle – Maintain balance between work and life priorities
Settling In
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Good to Know
Desired Primary Work Location: Wayne, PA
Other Acceptable Work Locations: Des Moines, IA
Applicable Pay Range
$152,010 - $228,016
DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
- Deadline for application: March 18, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
- The selection process may involve an assessment.
- Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
- DLL’s referral program applies
- For more information, please contact our Talent acquisition partner Connie Fava via connie.fava@dllgroup.com
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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Gepostet am 25. Feb. 2024.
