Details zum Jobangebot
As part of the North America Process Flow Technologies Business Unit, the Product Specialist will be a key team member in supporting and assisting the Product Management team in creating, maintaining, and growing the Positive Displacement Blower product portfolio. Positive Displacement Blower products include bare industrial blowers, total blower Packages, and OEM specific blower applications. This role will be a critical team member that will drive customer satisfaction by being the key contact for internal and external product information requests.In addition to the above, this role will be key in supporting product development, public product introduction, and product lifecycle support. Business and personal skill development with a view to future growth opportunities within Ingersoll Rand will be an essential part of this role. The Product Specialist will also be involved in Impact Daily Management (IDM) and process improvement towards a better customer support experience. The candidate will work closely with Product Managers, Sales Leadership, and Marketing team to help identify and close gaps needed to deliver superior product support to our channel partners.
Essential Role Functions
- Product Support: Expected continuous development of knowledge to become an expert on current product, competitive product, markets and applications. Understanding the key advantages and programs and how these all benefit the customer. Provide support and assistance to all areas of the business including customers, distribution, customer care, outside sales, operations and engineering in the specification, development and commercialization of the product line. Serve as conduit between manufacturing and sales for pre-sales support of lead-times and availability.
- Strategic: Participates in the development and implementation of strategic action plans for growth and profitability. This includes short and long-range strategic product and marketing plans that identify new market segments, growth opportunity and technologies. It also includes assisting with new product development projects and initiatives that support overall strategic goals.
- NPD, i2V & Offering Execution: For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate requirements. Participate in the NPD process working with the Global Product Management team and across distribution channels.
- Sales Training and Tool Development: Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities.
- Operational: Works within a cross-functional team in the specification, development, and commercialization of new products, programs and updates to business systems. Ensures products, programs and projects launched to the market and operational plan supports expected outcomes. Provides input on forecast, adoption of plans and financial performance on a monthly basis to the manufacturing plants.
- Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product discount management.
- Pricing: Update and maintenance of pricing tools such as SAP, price books, and product sizing software.
- 4 year bachelor’s degree (engineering or business degree preferred)
- 3+ years of experience in engineering or commercial support role for industrial equipment preferred
- Experience with B2B or channel distribution preferred
- Some travel may be required: up to 20%
- Proficient in Microsoft Excel, Power Point and Office with strong analytical skills
- Experience with Sales Force and/or other online platforms
- Understands commercial aspect of interfacing with customers to deliver a solution to meet their needs.
- Strong technical aptitude
- Strong communication skills: written, presentation, and verbal
- Customer focus
- Self-motivated, high initiative, self-directed
Gepostet am 26. Feb. 2024.
