Hybrid Junior Customer Success Manager

This position will entail fully remote work, collaborating with international clients on a contract staffing basis (month-to-month), for 8 hours a day, Monday to Friday. Timezone flexibility may be required to accommodate different countries.

Position Summary:The Junior Customer Success Manager will play a vital role in building and maintaining relationships with our clients to ensure their satisfaction and success with our products and services. You will work closely with our sales, marketing, and product teams to onboard new clients, provide ongoing support and training, and identify opportunities for upselling and cross-selling. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. The ideal candidate is a proactive self-starter with a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure their satisfaction and success.
• Onboard new clients, guiding them through the implementation process and providing training and support as needed.
• Proactively engage with clients to understand their goals, challenges, and needs, and identify opportunities for upselling and cross-selling.
• Collaborate with sales, marketing, and product teams to ensure alignment on client needs and priorities.
• Monitor client satisfaction and engagement metrics, and take proactive steps to address any issues or concerns.
• Provide ongoing support and troubleshooting assistance to clients, resolving issues in a timely and effective manner.
• Conduct regular check-in calls and meetings with clients to review progress, discuss challenges, and identify opportunities for improvement.
• Develop and maintain a deep understanding of our products and services, and communicate product updates and enhancements to clients.
• Document client interactions, feedback, and outcomes in our CRM system to track progress and ensure accountability.
  
  
  

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in a customer-facing role, such as customer success, account management, or sales.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with clients.
• Excellent problem-solving skills and the ability to think strategically to address client needs and challenges.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• Customer-focused mindset with a passion for delivering exceptional customer experiences.
• Proficiency in CRM software and Microsoft Office Suite.