Hybrid IT Specialist

We are seeking an IT Specialist who has experience with IT/systems admin.

Daily duties include but are not limited to support, repair, implementation of IT hardware and software, and short turnover on daily support tickets.

Responsibilities

• Ability to use skillset and knowledge of best practices to resolve tickets via
  
  

Salesforce and coming up with a solution with no assistance and some approval

• Identifies, analyzes, and repairs product failures; orders and replaces parts as
  
  

needed through Dell or other approved vendors.

• Asset management from procurement, stock, imaging, deployment, refresh to disposal.
• Relies on experience and judgment to plan and accomplish goals.
• User provisioning/administration using a variety of cloud-based solutions
  
  

(Microsoft Azure and Office 365, Salesforce, etc.).

• Obtain certifications from hardware vendors.
• Provide tier 1-2 support to users. Working in Salesforce Service Cloud to resolve requests.
• Work on various projects to improve user experience
• On-call rotation
• Additional duties as assigned by manager
  
  

Education And Experience Requirements

• Bachelor’s degree preferred or equivalent work experience
• 2+ years tech support experience in a break-fix environment.
• A+ certification needed.
• Creativity and latitude required.
• Previous experience creating, managing, deploying system images.
• Strong interpersonal skills, a fantastic troubleshooter, excellent communication skills with a great “I.T. deskside manner”, with a strong attention to detail.
• Good organizational skills and good documentation ability.
• Team player and ability to work independently.
• Basic scripting knowledge with PowerShell and batch files.
• Knowledge of Windows 10/11 Pro and Enterprise edition, Windows Server 2012/2016,2019,2022.
• Microsoft Office Suite Support: Office 365 E3
• On Premise and Cloud (Azure) Active Directory environment
• Active Directory and Group Policy configuration and administration
  
  

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs
  
  

Cognizant Core Values

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.