Remote Voice Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a Telecommunications Specialist to join our team. This role offers a contract to permanent employment opportunity. As a Telecommunications Specialist, you will be responsible for maintaining and troubleshooting VoIP systems, providing technical support for our national voice services platform, and handling various customer service responsibilities. This role is fully remote.

Responsibilities:

• Serve as an escalation point for field agents with VoIP related dispatches and trouble tickets Monitor network devices and interfaces, providing continuous monitoring for problems impacting customers' voice services
• Troubleshoot issues with our voice services and update call paths
• Respond to incoming calls and emails regarding service troubles or call path changes in a prompt and detail oriented manner
• Coordinate the proper installation and configuration of voice service components
• Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay informed about existing trouble tickets
• Maintain active communication with customers, on-site technicians, and carrier service providers
• Work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms
• Ensure all tickets and jobs are handled quickly and accurately from start to finish
• Perform other duties and responsibilities as assigned.
  
  

Requirements

Minimum of one year experience in a telecommunications role

Proficiency in Cisco Voice Over Internet (VoIP) and other VoIP systems

Knowledge of IP Telephony and Telephony Systems

Experience with Network Operation Center operations

Ability to perform basic troubleshooting in a telecommunications setting

Familiarity with ISDN and SIP protocols

Proven customer service skills and the ability to resolve customer service issues

Excellent communication skills, both written and verbal

Ability to work both independently and as part of a team

Willingness to stay updated on new technologies and trends in the telecommunications industry

Strong problem-solving skills and attention to detail.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Voice Analyst