Homeoffice Customer Support Specialist

About Our Client

At the hiring company, we are building software to run a significant industry.

We're a B2B SaaS company, providing businesses with all the tools they need to transition to a subscription model. The industry is evolving, moving towards subscription services, and we are at the forefront, empowering businesses with the necessary tools.

We are a dynamic team, recently securing new funding to further develop our platform. Our reach extends nationally, serving numerous clients and shaping the industry. This is just the beginning of an exciting journey toward building an exceptional product and company!

About The Role

The hiring company is seeking a detail-oriented and self-motivated candidate to join us. As the Customer Support Specialist, you will play a crucial role in providing top-notch service to users, resolving issues, managing documentation, and collaborating with different teams to ensure prompt issue resolution. You will become an expert in our platform and use this knowledge to effectively assist customers.

A typical day in this role includes:

• Directly engaging with users to address queries and concerns through various communication channels.
• Troubleshooting product issues and guiding customers through best practices.
• Prioritizing and managing tickets efficiently.
• Collecting product feedback for continuous improvement.
• Proactively identifying areas for enhancement in customer experience.

About You

The ideal candidate is a proactive team player with a customer-centric approach. You excel in communication, problem-solving, and prioritization. Your willingness to learn and adapt in a fast-paced environment sets you apart. This position offers flexibility in terms of remote or on-site work, with a requirement to align with west coast hours.

Requirements:

• Bachelor’s degree or equivalent experience, with 0-1+ years in customer support or related roles.
• Strong time management and multitasking skills.
• Excellent written and verbal communication.
• Proficiency in issue management through the support cycle.
• Coachable mindset and ability to take ownership.
• Enthusiastic about collaborating with a driven team.

Our Investment in You

• Be part of a growing team and influence the future of the company.
• Competitive salary and benefits, including health coverage and unlimited PTO.
• Collaborate closely with leadership on strategic initiatives.
• Join a vibrant team with a strong work ethic and a fun atmosphere.

Salary Range:

$70,000—$90,000 USD