Homeoffice Account Services Collections Specialist - Remote - Texas

Employer Industry: Retail

Why Consider This Job Opportunity

• Work from home subsidy $50/month
• Opportunity for career advancement and growth within the organization
• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays
• Fully remote work position
• Eligible to earn incentive
  
  

What To Expect (Job Responsibilities)

• Service past due accounts via inbound and outbound calls
• Adhere to and follow all relevant state and federal collection guidelines
• Negotiate payment solutions that bring in revenue
• Use a consultative approach to encourage future card usage
• Assist our card services customer service inbound call center as needed
  
  

What Is Required (Qualifications)

• 6+ months in customer service (required)
• The ability to be licensed by the state of Minnesota as a debt collector (required)
• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
  
  

How To Stand Out (Preferred Qualifications)

• 6+ months collection-related experience and/or First party collections experience
  
  

#RemoteWork #CustomerService #CareerAdvancement #Incentives #ScheduleFlexibility

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