Homeoffice Seasonal Customer Love Associate - (TX/Remote)

About Our Client

The hiring company, founded in 2009, is a revolutionary brand that combines fashion and sustainability. They create stylish, vintage-inspired designs using sustainable practices and are leading the industry in sustainable fashion through their first sustainable factory in Los Angeles, eco-friendly fabrics, and tracking the environmental impact of their products. They also invest in their employees and have a technology concept that brings the best of their online experience to their physical stores. They believe in solving the world's problems through innovation, common sense, and education. At the hiring company, they prioritize people and create an inclusive culture where everyone can make a real impact.

Seasonal Customer Love Associate (Remote/must live in Texas)

The dream Customer Love Associate for the hiring company is smart, self-motivated, analytical, and a great communicator. They are hungry to learn the ins and outs of an apparel brand and grow with the hiring company. Customer Love has direct contact with customers, gaining invaluable insight into the product, operations, and brand story.

After learning the ropes, all-star Customer Love Associates are given the opportunity to grow their careers across different teams. In the day-to-day, Customer Love Associates deliver fast, easy, and magical support to customers. They resolve all customer issues in the best way possible for both the customer and the business, all while maintaining a calm, friendly demeanor. They build genuine relationships with customers and serve as their advocates internally. Finally, as a Customer Love Associate, you are a crucial part of the effort to understand customers to optimize the customer experience and drive smart growth.

What You’ll Do:

• Provide consistently magical customer service across all customer interactions
• Exceed customer expectations by developing creative solutions to problems and collaborating across teams for solutions.
• Brainstorm fun and innovative ways to enhance the shopping experience with the hiring company and work with your team to implement them.
• Be versatile in different roles (stylist, friend, personal assistant) when assisting customers with their purchases.
• Master the shipping, fulfillment, and returns procedures to efficiently process all customer orders.
• Foster a feedback loop with internal teams like Merchandising, Technology, and Product Development.
• Gain exposure to various aspects of the business and learn comprehensively.

Who You Are:

• Smart, exceptionally organized, and dedicated to excellence
• Passionate about fashion and sustainability
• Excited to work in a fast-growing environment
• An incredibly friendly individual who enjoys interacting with people and remains composed under pressure
• Positive and ready to tackle tasks of any size
• Able to consistently meet deadlines while managing multiple responsibilities
• Adaptable and capable of working in a dynamic environment with 6-week production cycles

Extra Credit:

• Previous experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suites

Availability:

• The customers of the hiring company shop 24/7 globally. Candidates must be willing and available to take on rotating shifts in the evening, early morning, and weekends.

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick days, holidays & volunteer time-off for eligible employees
• Mission-based company + casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events + parties, and more
• 401K with company match