Remote Account Manager

About Our Client

Our client is revolutionizing the logistics space by tackling its most pressing problems. Utilizing advanced automation, AI, and machine learning to make freight more efficient and transparent, they are always at the cutting edge of innovation in the industry. Since a breakthrough Series A funding in early 2022, they have rapidly scaled and recently secured additional venture funding, fueling their commitment to driving the future of logistics. Join the team in crafting groundbreaking solutions and influencing the future of logistics!

Responsibilities

• Own net retention targets and outcomes for the hiring company’s existing customers
• Expand and deepen relationships with customers
• Creating an account map and engagement strategies to become an expert on customers’ business
• Become an expert storyteller on the hiring company’s value to customers to excite them about the potential with their platform
• Build business cases for solutions and proposals to connect proposed solutions to impact and value
• Identify strategic growth opportunities within customers, driving growth tied to high-level business outcomes
• Serve as a trusted advisor and thought partner on digital freight strategy and brokerage workflow optimization
• Navigate complex customer needs with a challenger mentality - lead with insight and build trust and vision with customers
• Partner cross-functionally with Solutions, Marketing, Customer Success, Product, Support, and Engineering to ensure the delivery of customer value and drive win/win growth

What Success Would Look Like in Your First Few Months

• Connect with all customers in the assigned book to better understand their business and needs
• Craft account plans for each customer to optimize renewals and overall net retention in the portfolio
• Learn and build customer value stories to communicate effectively
• Set up a cadence with cross-functional partners to achieve goals together
• Build a pipeline to exceed gross expansion targets within the portfolio

Basic Qualifications

• Proven track record of expanding relationships in complex accounts
• Experience handling and closing negotiations for large contracts ~$500k+
• Ability to leverage data and reporting to identify trends and opportunities within the portfolio
• Excellent communication skills and ability to build trusted relationships with stakeholders
• Consultative approach to defining strategic opportunities with customers
• Passion for helping customers solve problems with technology
• Ability to navigate complex organizations and drive mutual account plans
• Track record of exceeding revenue growth goals
• Strong desire to learn and curiosity to understand how things work

Preferred Qualifications

• Core sales training in Challenger or Sandler methodologies
• 3-5+ years of professional experience working in truckload freight logistics
• Experience handling and closing negotiations for large contracts
• Advanced technical aptitude and understanding of the product, freight and logistics space
• Entrepreneurial approach with strong accountability to delivering outcomes
• Strong leadership skills and presence in establishing relationships and leading discussions with partners and executives

Perks

• Competitive salary and compensation package with full Medical, Dental, and Vision benefits
• 401k plan
• UNLIMITED Paid Time Off
• 100% Remote
• Company Offsites for team-building

Salary Range

$125,000 to $200,000