Hybrid Client Services Associate

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

CSA TS Client Services

About The Role

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Operating as a member of the Business Center team, you will primarily assist clients with daily mail & print/scan requests. Additionally, you will support the team in daily organization & maintenance of shared office Canteens & Service Hubs. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.

Essential Job Responsibilities

• Handling & management of inbound & outgoing packages
• Manage inventory and daily re-stocking of shared office supplies
• Fulfill print & scan jobs as assigned through internal request tracking systems
• Performs identity verification duties and facilitates access badge requests as needed in accordance with established guidelines
• Regularly involved in maintenance/upkeep of office spaces - re-stocking supply drawers & shelves, as well as cafe/condiment drawers in canteen spaces
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Performs other duties as required
• Required to perform periodic floor walks weekly - checking for low supply stock or potential maintenance issues
• Mandatory uniform top provided by employer - choice of button-up shirt or polo shirt in various colors.
• Conditions may include corporate office environment, computer room, and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
  
  

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to possess close vision and ability to focus
• Repetitive motion is sometimes required: may require twisting/bending to organize shelves & office supply boxes
• May lift up to 25 lbs. occasionally
  
  

Preferred

• Organizational & documentation skills a plus - our team maintains various trackers and are often leaned on as a resource for confirming when & how specific tasks were completed.
• Comfort with navigating computers & software desirable - specifically Microsoft Office & Google Office Suite
• Previous experience with customer service desirable
• Strong interpersonal skills for frequent collaboration with other support teams in office - we all work together to ensure the office is running smoothly
  
  

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.