Hybrid Operations Analyst

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Overview:

Develop, implement, and improve tools and systems to support operational efficiency and effectiveness, manage operational reporting, and provide analytical support to the senior operations team.

Responsibilities:

• Oversees performance data generation, analysis, reporting, and compliance with KPI reporting requirements.
• Maintains and organizes operational data and generates trend analysis and other reports.
• Conducts comprehensive analyses of operational information and reports to identify areas of focus and need.
• Design and implement a robust reporting framework to track key operational metrics and KPIs.
• Define clear objectives and key performance indicators (KPIs) for operational efficiency and effectiveness.
• Evaluate potential solutions based on factors such as features, scalability, cost, and compatibility with existing systems.
• Offer ongoing support to address any issues or questions that arise during implementation and usage.
• Supports Senior Management on presentations and special project analyses.
• Works collaboratively to develop and support new processes and solutions to ongoing, systemic issues.
• Supports projects across a range of companies and departments.
• Works with various departments and senior operations management to identify and develop new metrics for tracking performance quality.
• Other duties as assigned.
  
  

Must Have Skills:

• Bachelor's degree in operations research, statistics, mathematics, or computer science is preferred.
• High School diploma or GDE required.
• 6 years of related experience in preparing and analyzing data
• Knowledge of Lean and Agile principles and SWOT analysis preferred.
• Analytical and collaborative with strong technical and problem-solving skills
• Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units.
• Advanced Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities.
• Driver s license required.
  
  

Operations Analyst