Hybrid Customer Experience Associate - Mail

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Team members must be able to perform each of the established essential functions in order to perform this job successfully.

Knowledge, Skills, And Abilities

• Ability lift and maneuver 50lbs.
• Intermediate computer skills in using word processing software applications and online systems (MS Office).
• Skilled in effective communication across all levels within the organization.
• Ability to work independently, organize work and follow through to timely completion on assignments with little to no supervision.
• Ability to effectively prioritize tasks and other client service requests.
• Ability to communicate effectively verbally and in writing.
• Ability to establish a rapport and maintain effective and cooperative working relationships with those contacted in the course of work.
• Ability to follow oral and written instructions.
• Ability to regularly attend work and arrive punctually for designated work schedule.
  
  

Physical Requirements

Tasks involve the ability to exert moderate physical effort, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds).

Tasks may involve extended periods of time standing and/or walking.

Environmental Requirements

Tasks are regularly performed both inside and outside with exposure to adverse environmental conditions (e.g., cold, snow, heat, rain).

Duties And Responsibilities

• Sort, deliver and pick-up mail and packages according to established internal mail stop time frames and service standards.
• Prepare materials for mailing including: addressing, stuffing envelopes and making labels.
• Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.
• Verify and correct mail using available tools.
• Maintain all logs and reporting documentation as required.
• Perform start-up and operations of postage equipment.
• Assist with loading and unloading of deliveries as needed.
• Maintain shipping and receiving area as required.
• Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL.
• Keep manager advised of associate or employee moves or requests, and other related matters.
• Coordinate special messenger services, air freight, etc.
• Assist with security and monthly measurement reports as required.
  
  

Minimum Qualifications

• High school diploma or equivalent (GED)
• Minimum of 1 year customer service related experience preferred
• Minimum of 6 months demonstrated knowledge and experience in Mailroom Operations
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Keyboarding and windows environment PC skills
• Lifting up to 50 pounds
• Standing for long periods of time (8 hrs/day)
• Significant walking
• Shifts are 8 hours/day, 40 hours/week, and overtime as required.
  
  

The pay range for this position is $19.00-21.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.