Hybrid Client Experience Associate - Mail Services PT

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Summary/Objective

Performs the mailroom function; verifies accuracy of work.

Essential Functions And Responsibilities

• Help customers throughout day with questions by demonstrating excellent customer service
• Be familiar with all site building operation
• Operate X-ray machine
• Quality check all mail throughout day
• Accurately sort USPS/interoffice and accountable mail
• Accurately deliver mail to customers
• Accurately sort mail throughout day
• Open, prep and sort PO Box mail
• Document checks, USPS, PO Box mail and other logs as required
• Receive and verify incoming accountable mail
• Process and track all incoming/outgoing accountable mail electronic and manual
• Process incoming/outgoing pouch mail daily
• Deliver and obtain signatures for all incoming accountable mail
• Run end of the day UPS/DHL/USPS reports
• Obtain signatures for all outside delivery services for incoming accountable mail
• Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL
• Process outgoing mail accordingly
• Conduct mail runs throughout day in a timely manner
• Count and log all mail volumes throughout day and update site metric
• Maintain metering machine as required
• Deliver and stock copy paper at designated areas
• Clean, organize and stock mail stop areas
• Look up and research improperly addressed mail
• Log all non-conformances throughout day
• Conduct and participate in daily huddles
• Maintain a clean and organized work area.
• Participate in training and cross training of tasks
• Consistently adhere to business procedure guidelines
• Demonstrate follow up and follow through skills
• Follow the Exela Business Practice Guidelines
• Demonstrate initiative and dedication to the job
• Personal Development
• Participate in daily huddles with team
• Professional conduct and dress
• Adhere to safety regulations and requirements
  
  

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 25 lbs. frequently
  
  

Preferred

• Previous experience with data entry desirable
• Repetitive motion is required: may require twisting/bending/climbing
  
  

The pay rate for this position is $16.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.