Details zum Jobangebot
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.About the role
The ideal candidate will be a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The A/R Collections Specialist will be responsible for all A/R and Collections functions and will report directly to the Collections Lead.
What you'll do as an A/R Collections Specialist
- Manage customer accounts and inquiries (email, ticket, and phone), collect payments, and manage collections outreach within our established collections process.
- Process all cash applications for payments received
- Cross departmental collaboration to determine customer software usage and billing amounts
- Work with customers to set up payment plans and ensure bills are paid in a timely manner
- Handle Account Receivables management and the process of reaching out to customers for collections
- Answer customer inquiries about past due invoices and help resolve any errors
- Escalate customer issues to the Collections Lead
- Bachelor's degree preferred
- 1-3 years of experience in Collections is required
- 1-3 years of experience in Cash Application is preferred
- Knowledge of collections specialist responsibilities, billing systems and procedures
- Expert level in MS Office
- Experience with SaaS or other subscription-based billing preferred
- Ability to deal with customers directly
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills in a fast-paced environment
- Willingness to work hard, take direction, and anticipate problems and their solutions without explicit guidance
- A creative mind with an ability to suggest improvements
- NetSuite experience is preferred
- Previous experience with NetSuite accounting software systems is a plus
- Experience working with a distributed/remote team
- Previous experience working for a US company is a plus
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Headspace for Organizations | Formerly Headspace Health and Ginger , Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
