Homeoffice Help Desk | Remote | Contract
Dice · Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Walker Healthforce, is seeking the following. Apply via Dice today!Help Desk | Remote | Contract
Walker Healthforce is seeking to fill a Help Desk position for a healthcare client located remotely. This is a contract position.
Start Date: ASAP
WAGE TYPE: W2
Walker Healthforce Standard Perks:
- Weekly pay via Direct Deposit
- Medical, Dental, and Vision Available
- 401K
- Establishes policies, processes, and systems for implementing a quality incident management process
- Monitors trends in incidents and issues
- Influences department strategy
- Makes decisions on moderately complex to complex technical issues for project components, working without direction and exercising considerable latitude in determining objectives and approaches
- Observability:
- Analyze established monitoring tools to discern system health of critical business systems
- Review recent Incident ticket data
- Incident Response:
- Serve as the initial contact for all Humana Military system impacting events
- Quickly identify the source of the issue and engage appropriate support and engineering teams
- Incident Engagement:
- Remain engaged throughout the service impacting event, ensuring support teams have access to necessary resources
- Page out to other supporting teams as necessary
- Communication:
- Update and maintain internal website during outages to keep teams informed
- Send email communications to key stakeholders and executive team at discovery, periodic intervals, and upon restoration
- Successfully receive interim approval for government security clearance
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- Strong analytical, organizational, and problem-solving skills enabling sound decision-making
- Excellent communication and relationship-building skills, with an ability to prioritize, negotiate, and collaborate with various internal and external stakeholders
- Ability to navigate a highly matrixed organization
- Sound business and technical acumen
- Enthusiasm and self-motivation essential; a confident change-agent
- Strong presentation skills, both oral and written
- Ability to remove barriers for staff to set up for success
- Passion for contributing to an organization focused on continuously improving consumer experiences
- U.S. citizenship required for Department of Defense contract
About Us
Walker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we re custom not commodity and we ve been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today!
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
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