Hybrid Customer Success Manager

At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model paves the way for creators - from YouTubers to small businesses to the world’s most recognizable brands such as Netflix, Redbull and BBC - to use sound to enhance their content while simultaneously supporting artists both financially and creatively. Epidemic Sound music is heard 2 billion times a day on YouTube alone and is recognized as one of Europe’s fastest-growing companies by the Financial Times. Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital to name a few.

We are strengthening our global Enterprise Sales Organization with a customer-centric Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.

You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success/Account/Client Relationship Management.

Our Enterprise customers include brand, production companies, advertising agencies and digital publishers.

How you will make an impact

• Develop trust and foster relationships with a portfolio of large clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
• Identify, drive and close new business opportunities within client portfolio
• Be customer obsessed and work strategically towards feature and overall product adoption
• Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
• Resolve any issues and problems faced by customers to build and establish trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Be a thought leader, driving key improvement projects and supporting the development of your peers
• Stay up to date with trends and best practices within the field

Who you are

To truly succeed in this role, you have a background in complex B2B Customer Success/Account/Client Relationship Management. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.

Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. You have an interest in music and the content creation world and experience with music licensing is meritorious.

• An active interest or experience working in music and/or media, licensing or video is required
• 6+ years experience in Enterprise focused roles managing complex client relationships
• Experience from working with Global Brands
• Strong track record of meeting and/or exceeding retention and growth targets
• Fluency in English, both verbal and written
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Adaptive and not afraid of change within a rapidly growing company
• Bachelor's degree or the equivalent relevant work experience

Who you are

To truly succeed in this role, you have a background in Customer Success/Account/Client Relationship Management and Complex B2B Sales. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.

Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. You have an interest in music and the content creation world and experience with music licensing is meritorious.

• An active interest or experience working in music and/or media, licensing or video is required
• Bachelor's degree or the equivalent relevant work experience
• 6+ years experience in Enterprise focused roles such as Customer Success/Key Account Management/B2B Sales
• Experience from working with Global Brands
• Strong track record of meeting and/or exceeding retention and growth targets
• Fluency in English, both verbal and written
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Adaptive and not afraid of change within a rapidly growing company

How we work

We believe in working together, solving complex problems in a collaborative and friendly culture. We provide innovative workplaces ready to enhance focus, collaboration and celebration. We don't enforce five days a week IRL, but we have an office first policy, and once you experience our company culture, we know you'll want to get involved.

Salary range

This is a full-time position in New York and you would be provided benefits such as dental, health, medical, and vision plan options, 30 days vacations a year accrual, 6 months parental leave, 401k saving, and wellness benefits. This position has a compensation span of 89,500-132,000 USD yearly.

Equal Opportunity Employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Do you want to be a part of our fantastic team? Click apply!