Hybrid Associate Tech Service Specialist
the LEGO Group · Boston, MA, Vereinigten Staaten Von Amerika · Hybrid
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Job DescriptionIntro
Join the LEGO® Technology organization and become a key player in supporting outstanding tech solutions for LEGO® colleagues in our growing facilities!
We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our phenomenal brand.
Core Responsibilities
- Provide in-person and virtual advice and solutions to IT incidents and problems
- Engage with Digital Technology product teams to implement the required processes, technology and on-site solutions
- Ensure IT policies and principles are being followed on site
- Improve, utilize, train and promote new technologies implemented organization-wide
- Install and configure hardware, computer systems and applications
- Engage with vendors as it relates to IT area
As part of the Global End-User Support organization you will have the opportunity to help us optimize the usage of business technologies, increasing the productivity of The LEGO Group.
Do you have what it takes?
- 2+ years of experience in the Information Technology field providing technical support to hardware and software
- General knowledge of ITSM and IT infrastructure concepts
- Expertise on one or more specific IT technical areas such as Hardware troubleshooting, Operating Systems, Networking, ITSM, IT Security, Cloud Computing
- Data analytics and presentation documents skills
- An outstanding service oriented mindset
- Open communication and international collaboration
- Being data-driven with a solid understanding of the Agile framework is a big plus!
The salary for this position has a range of $70,400 - $105,600 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
New Location Update
This position will initially be based at our LEGO Education office at Boylston St, Back Bay, Boston before moving to a new central Boston office location by the end of 2026. Our hiring teams will discuss this with you during the interview stages.
Hybrid working model
Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.
Join the global LEGO® team
What’s in it for you? Here are some of what to expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Build your career brick by brick at the LEGO Group.
Join the global LEGO® team
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
