Hybrid Accounts Receivable Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

NAVEX is poised for strong growth in 2024 and beyond as we continue to make a positive impact in the world with our full suite of integrated risk and compliance solutions!

As an AR Analyst on our Finance team, you will work with other key NAVEX teams to ensure our accounts receivable function is performed with the utmost care and attention to detail. You will maintain a portfolio of customer accounts and be responsible for all accounts receivables functions, including order processing, invoicing, payment receipt and responding to related customer inquiries. You will engage with our customers and people across our organization and have an opportunity to wow them with your unwavering commitment to value added results.

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Meaningful Work. Innovative products and solutions with real life impact for people and organizations
• Career Growth. Stellar training and an unwavering commitment to your growth and success
• Life Flexibility. Time to care for yourself, your loved ones, and your community
• Industry Leadership. A highly reputable, fast growing and consistently profitable organization
• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Analyze contracts and customer accounts to create and process orders and invoices for new sales, renewal subscriptions, and other transactions in a timely & accurate manner.
• Provide excellent internal and external customer service by responding to a variety of accounts receivable inquiries related to invoice and payment status
• Assist clients by investigating barriers to timely payment receipt. Responsible for following up on all outstanding and overdue balances through email, phone, and escalation processes
• Maintain target metrics for your client portfolio, including booking turn-around time, open AR cases and aging quality
• Maintain accurate and complete client records in our business applications
• Partner with internal stakeholders on client issues that require cross functional collaboration
• Identify and make recommendations for process improvements

What You Will Need:

• A bachelor’s degree and prior work-related experience or equivalent
• Excellent verbal and written communication skills and a commitment to collaborate with people
• The ability to work both independently, strong organizational skills and detail oriented
• The ability to organize and handle confidential and sensitive material
• The ability to engage in a professional and courteous manner with internal and external customers
• A proven track record engaging at work with a positive, can-do spirit
• The ability to work with tight deadlines, multi-task, and remain flexible
• Experience with Microsoft Office, Salesforce or NetSuite a plus
• A commitment to do the right things right

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• The starting pay for this role is $20 per hour.
• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!