Hybrid Client Service Specialist- Food & Beverage
DNV · Houston, TX, Vereinigten Staaten Von Amerika · Hybrid
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About UsWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About The Role
What You'll Do
- Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
- In addition, this position will work with our technical group to ensure the quality of work and documentation meets Accreditation requirements as well as internal KPI’s
- In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
- Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
- Issue and maintain certificates based on verifying information in the database
- Enter and maintain all related data into a multi system database
- Work with management to track the audit progression based on the scheme rules and client requests
- Review audit data and update multi system database to account for the changes impacting the clients’ certifications
- Assist with resolving questions/conflicts regarding the Certification Process
- Maintain lines of communication internally with DNV’s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
- Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid/remote opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
How We Do It
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.
DNV is proud to announce being named one of Houston’s best places to work in the 2022 Houston Business Journal – Best Places to Work competition.
For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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Diversity and inclusion in everything we do every day - DNV
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About DNV
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Please visit our website at www.dnv.com
About You
What is Required
- 5+ years administrative experience
- 3+ years of proven high level customer service experience
- Experience in Microsoft Office
- Strong written and verbal English communication skills
- We conduct pre-employment background and drug screening
- Bachelor’s Degree
- 1+ years experience relating to Food & Beverage Schemes (FSSC, SQF, BRC and ISO22000).
- Additional scheme knowledge is helpful
- Certification Body Problem Solving Process Training
- 17021 Training
