Remote Associate Billing and Accounts Specialist
Zapier · Nordamerika, Vereinigten Staaten Von Amerika · Remote
Details zum Jobangebot
Job Posted: March 18, 2024Location: AMERS - Eastern Time
Hi there!
We're looking for an Associate Billing and Accounts Specialist to join our Billing and Accounts team at Zapier! Zapier is on a mission to make everyone more productive at work, and we’ve helped over 1.8 million individuals and businesses with their automation needs.
Our Associate Billing and Accounts Specialist will be at the forefront of helping support our customers with billing, account, and security issues, suggesting improvements for related processes, and navigating communication of changes with our cross-departmental representatives.
If you’re interested in launching your career at a fast-growing and profitable startup, then read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
About You
- You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. The Billing & Accounts team’s scope can be more transactional, we’re looking for someone who can translate this into an empathic and human tone of voice.
- You document diligently. Leaving notes on customer interactions and providing context for feedback is of the utmost importance for what you’ll be working on.
- You enjoy organization. We’re an autonomous and transparent team, tracking and sharing our daily work and progress with each other to stay accountable.
- You’re impact-driven. Making a difference for our customers, our team, and our mission to democratize automation all spark joy.
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
- You have an eye for detail. In the Billing & Accounts Support Team we work with Revenue and Company Policies, some tied directly to Data Security. It’s important we follow these with care whils still being empathic towards our customers.
- Help customers via email or chat to ensure they have the best experience possible, answering inquiries regarding (but not limited to) billing disputes, non-profit requests, and two factor authentication.
- Process refunds and facilitate chargebacks/disputes with our payment processor.
- Communicate customer feedback cross-departmentally.
- Participate in support team experiments and provide feedback on your experiences.
- Help maintain updates and verification for our internal documentation.
We Believe All Zapiens Should Be Rewarded Competitively And Equitably, Using Practices That Are Simple And Transparent. This Philosophy Ensures We’re Able To Find, Grow, And Retain Exceptional People From a Broad Range Of Backgrounds. Here’s How We Define Our Compensation Principles
- Competitive: Zapier pays well among the technology sector.
- Equitable: Consistent pay practices; Pay for impact
- Simple: Pay is well understood, and pay practices are built for scale.
- Transparent: Zapiens know how pay works, including how their pay is determined.
USA: 53,300/66,600/79,900 USD
Canada: 53,300/66,600/79,900 CAD
A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.
For more information on Zapier’s Total Rewards please click here .
How to Apply
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
