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Homeoffice Product Specialist - Remote

Sentrex Health · Canada · Canada · Remote

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Position Type: Full Time

Department: Operational Excellence - Product Management

Work Location: Canada

Work Arrangement: Remote

Work Hours: Standard Business Hours Monday to Friday

Travel Required: Project dependent

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:
  • We are 100% Canadian with locations across the country
  • State-of-the-art facilities to provide high-quality products and services
  • The opportunity to be a part of a winning, high-performing team
  • Collaborative, engaging workplace culture – we are passionate about our people!
  • Flexible working environment that promotes a healthy work-life balance
  • Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  • High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  • Quarterly virtual social events!


The Opportunity:

Reporting to the Product Manager, Department of Operational Excellence, the Product Specialist is a critical role that will focus on work to enhance and optimize the way products are delivered to customers. As a key member of the team, you will lead end-to-end processes, manage dependencies, and liaise with stakeholders to deliver solutions efficiently to ensure requirements are delivered in an organized and structured way.

Excellent communication, analytical skills and sound judgement are required for success. Sentrex aims to build applications that drive efficiency and coordinate our capabilities and services to help patients and physicians get access to care for specialty medications. As a Product Specialist you will be integral in driving the technologies that connect our ecosystem and differentiate Sentrex from the competition. The Product Specialist will be accountable to document product requirements, formulate and communicate to stakeholders and be the product expert who handles product documentation, training and facilitates user acceptance testing.

We are looking for a highly accountable and flexible individual with passion and ability to work in a high growth-matrix organization. The right candidate will be adept at handling many competing priorities supporting Product Management and Software Development to ensure requirements are testable and unambiguous in developing leading edge Healthcare solutions.

A Day in the Life (What you will do here):
  • Act as a product expert within the company who is the day-to-day point of contact for product-related questions and has the knowledge and capability to trouble shoot bugs/issues.
  • Act as an advocate that articulates the business and client needs.
  • Triage and document feature enhancement requests.
  • Liaise with internal partners to identify, define, and document product requirements, objectives, and scope.
  • Work with cross-functional teams to improve process efficiencies through product enhancements.
  • Create release notes and ensure communication of product enhancements to all participants.
  • Provide product demos to introduce new functionality and to foster user feedback.
  • Promote and advocate user adoption of Sentrex products.
  • Understand the relationships, dependencies, and impact of relevant business functions.
  • Additional duties as assigned by the manager.


What you need to ensure you are set up for success:
  • Ability to work independently with minimal managerial supervision.
  • Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects.
  • Healthcare Business background with PSP (Patient Support Programs) is an asset.
  • Bachelor’s degree or at least 2 years of relevant experience in technical Business Analyst role supporting technology enabled initiatives is an asset.
  • Solid organizational skills, including multi-tasking and time management in a fast-paced environment.
  • Proven customer facing and facilitation experience with stakeholders.
  • Ability to prepare and interpret workflows and step-by-step business processes and relate them back to product functionality and desired enhancements.
  • Strong interpersonal skills with ability to motivate and influence.
  • Impeccable written and spoken communication skills including being able to interview stakeholders to gain an understanding of their product needs.
  • Excellent listening and facilitation skills
  • In-depth knowledge of Microsoft Office tools particularly Word, Excel, and PowerPoint.


What makes you a great fit for this team:

  • Your commitment to providing a high level of service to your internal and external clients.
  • You are highly adaptable with a track record of success during times of growth and organizational change.
  • You have a proven track record of developing trust and influence at multiple levels.
  • You demonstrate an impactful and candid communication style.
  • You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.


Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:
  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program


Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.