IS ServiceNow Full Stack Developer

ABB · Teil-Vollzeit · Zurich, Zurich , Schweiz

Online seit 2023-01-21 13:00:00.0

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Über ABB

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Working with Global Business Services, you will be responsible for application development, maintenance, basic administration, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. The SNOW (Service Now) developer assures, enhancement and support decisions align to best practice guidelines and provides technical input to driving platform enhancements and changes. The SNOW developer should have strong understanding of ServiceNow development practices as well as ITIL (Information Technology Infrastructure Library) and Agile methodologies. This role will both contribute to lead a team as well as contribute to the development of the ServiceNow application.

Your responsibilities
  • Design and implement Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM
  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting and third party software integrations
  • Performs advanced configurations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports, etc.
  • Accountable for the delivery of biweekly sprints for the development team as well as ensuring that platform incident SLAs are met
  • Leads daily scrum calls with development team, business analysts, and process owners
  • Reviews proposed design with all customer and internal stakeholders, and leads all technical design meetings
  • Coordinate with Platform Architect to ensure designs meet development guidelines and best practices
  • Ensures effective communication and coordination of offshore development team activities with onshore process owners and requestors
  • Works with Platform and Product Management teams to ensure enhancements are delivered completely, accurately, and timely
  • Coaches development resources (Internal and external) to close technical and soft skill gaps during weekly mentoring sessions
  • Provides leadership and participates in vetting new requirements on the ServiceNow platform
  • Stays current on ServiceNow products and applicable integrated technologies
  • Drives process improvements and ensures process adherence for the offshore development team
  • Contributes development to biweekly sprints
Your background
  • Bachelor’s Degree in computer science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
  • ITIL Foundations V3 certification desired
  • ServiceNow Administrator Certification
  • Certified ServiceNow Developer Certification desired
  • Certified ServiceNow Implementation Specialist Certification desired
  • 5+ years working in ServiceNow Environment
  • 5+ years in a technical leadership role
  • 5+ years’ experience developing in: PHP, Java, Python, Ruby, . Net, or Perl.
  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred
  • 5 years of experience working in a similarly complex technical organization
  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem
  • Ability to problem solve and work well in complex, ambiguous situations
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Proven ability to navigate the technology environment and work effectively with multiple groups
More about us

Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

Interested in joining our team in this role? If so, we look forward to receiving your application via our online careers tool. Please submit your CV and motivation letter in English – documents in other languages will not be reviewed.

Global Talent Acquisition Team,

ABB Asea Brown Boveri Ltd.

Let’s write the future. Together.

We reserve the right to withdraw this posting at any time.


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